Privacy Policy

Last Updated: 18-03-2025

Welcome to Kvell Kollectiv ("we," "us," or "our"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, www.kvellkollectiv.com(the "Site"), use our services, or make purchases (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or for other operational reasons. Any updates will be posted on this page, and the "Last Updated" date will be revised accordingly.

2. Information We Collect

We collect personal information from you in three primary ways: directly from you, automatically through cookies and tracking technologies, and from third parties.

A. Information You Provide Directly
When you use our Services, you may provide:

Contact information (name, address, email, phone number)
Account information (username, password, security questions)
Order details (billing/shipping address, order history, payment confirmation)
Shopping preferences (items viewed, added to cart, wishlist)
Customer support communications (emails, chat messages)

Providing this information is optional, but certain features of our Services may not function without it.

B. Information We Collect Automatically
We use cookies, pixels, and similar technologies to collect usage data, which may include:

Device and browser information (IP address, operating system, browser type)
Website interaction data (pages visited, time spent, referring URLs)
Transaction and preference data (past purchases, browsing habits)

For more details on our use of cookies, see Section 6: Cookies & Tracking Technologies.

C. Information from Third Parties
We may obtain information from:

Service providers (Shopify, payment processors, fulfillment partners)
Marketing and advertising partners (data analytics, targeted advertising providers)
Public sources and social media (if you engage with us on external platforms)

Any information received from third parties is treated according to this Privacy Policy.

3. How We Use Your Information

We use your personal information to:

Provide and improve our services, process orders, manage accounts, facilitate returns, and enhance your experience
Communicate with you, send order confirmations, account updates, and customer service messages
Conduct marketing and advertising, send promotional emails, personalize ads, and measure marketing effectiveness
Ensure security and fraud prevention, detecting and preventing fraudulent or malicious activity
Comply with legal requirements, including regulatory and tax obligations

You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails.

4. How We Share Your Information

We may share your personal information in the following circumstances:

With service providers to process payments, fulfill orders, provide IT support, and analyze data
With business and marketing partners to facilitate advertising and promotions
With affiliates within our corporate group for business operations
For legal compliance and security to comply with laws, enforce policies, or protect our rights and users
In a business transaction in case of a merger, sale, or restructuring

We do not sell your personal data for monetary compensation. However, we may engage in data sharing for targeted advertising in compliance with applicable laws.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

A. Data Access and Control
You may have the right to:

Request access to the personal information we hold
Request corrections to inaccurate data
Request deletion of your personal information (subject to legal requirements)
Restrict how we use your data
Withdraw consent for data collection where applicable

B. Managing Communication Preferences
You can opt out of promotional emails by clicking "unsubscribe" in our emails. Even if you opt out, we may still send service-related messages such as order confirmations and account updates.

To exercise any of these rights, please contact us at contact@kvellkollectiv.com. We may require identity verification before processing requests.

6. Cookies and Tracking Technologies

We use cookies to enhance user experience, track usage data, and facilitate marketing. Cookies fall into the following categories:

Essential cookies required for website functionality
Analytics cookies to help us understand user behavior
Marketing cookies for personalized advertising

You can manage cookie preferences through your browser settings. Disabling cookies may impact website functionality.

For details on Shopify-related cookies, visit Shopify’s Cookie Policy.

7. Third-Party Links and Services

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.

8. Data Security and Retention

We implement industry-standard security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute protection.

We retain personal information as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce policies.

9. Children's Privacy

Our Services are not intended for children under 16 years old. We do not knowingly collect personal information from children. If you believe a child has provided us with their data, please contact us immediately for removal.